Frequently Asked Questions
Everything you need to know about our premium chocolate and services.
How do you ensure chocolate doesn't melt during shipping?
We use specialized insulated packaging and cold packs for all orders containing sensitive chocolate. During summer months or when shipping to warm climates, we also prioritize express shipping to ensure your products arrive in perfect condition.
What is the shelf life of Valrhona chocolate products?
Most of our dark chocolates have a shelf life of 12 to 14 months, while milk and white chocolates typically last 6 to 10 months. Each package is clearly marked with a 'Best Before' date for your convenience.
Are your chocolate products suitable for vegans?
We offer a dedicated range of vegan-friendly products, including our Amatika 46% functional chocolate and various high-percentage dark chocolates. Please check the specific product descriptions for allergen and ingredient information.
Do you offer bulk discounts for professional pastry chefs?
Yes, we provide wholesale pricing and bulk sizing (such as 3kg bags) for culinary professionals and high-volume home bakers. Please contact our sales team to set up a professional account.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on chocolate products once they have left our warehouse. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Is Valrhona chocolate sustainably sourced?
Absolutely. Valrhona is a certified B Corp and we are committed to a fair and sustainable cocoa supply chain. We work directly with planters to ensure ethical labor practices and environmental preservation.