Returns & Exchanges
Due to the perishable nature of our premium chocolates, Valrhona Collection only accepts returns for items that arrive damaged or defective to ensure the highest food safety standards. Please inspect your gourmet products immediately upon delivery to ensure they meet our quality expectations.
Document the Issue
Take clear photos of the damaged packaging and the affected chocolate products to help our quality control team assess the situation.
Contact Customer Service
Email our support team within 48 hours of delivery with your order number and the attached photographic evidence of the defect.
Verification Process
Our pastry experts will review your claim within 2 business days to determine if a replacement or a refund is appropriate based on our freshness guarantee.
Resolution Delivery
Once approved, we will ship a replacement via temperature-controlled logistics or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing